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Customer Service
- Why do I have to log-in to see prices?
- What is the minimum order size?
- Can I get a sample?
- What are the shipping costs?
- What other costs are there?
- What shipping options are available?
- How long will delivery take?
- Why do I have to log-in to see prices?
- Asking you to login means we can keep our overheads lower than our competitors which means prices are more affordable for you. Its quick to sign-up and we will never sell your details. Review our Privacy policy for more information, or contact us if you have any concerns.
- Can I get a sample?
- Yes, just email GalaDirect.com with your requirements. We will send you an invoice for covering the sample and shipping costs. Once paid samples are normally despatched within 5 working days for stock items and 10 working days for non-stock items.
- What are the shipping costs?
- Place your order for an item and we will confirm costs within 2 business days.
- What other costs are there?
- The shipping cost does not cover any local taxes, import duties, customs clearance, or any other import-related costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. The following links contain customs information for selected countries:
- What shipping options are available?
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- International Door-to-Door Courier: This is recommended small orders and for customers who want fast delivery time (3 to 5 days) and worry-free customs clearance to start reselling their products as soon as possible. We use TNT & DHL who also customs brokerage services in most cases.
- Delivery to Hong Kong or China based freight forwarder: This method allows you to arrange your own transport of the goods. This is a good option for buyers who have regular shipments leaving China or Hong Kong. You pay the cost of shipping directly to your freight forwarder and a small warehouse handling fee to Global Sources Direct. If you choose this, we would contact you to get your freight forwarder's company name, contact person, and address. You may also elect to use your own courier account number to arrange the pickup of your shipment from our warehouse.
- GalaDirect.com-Arranged Air or Ocean Freight: If you would like us to arrange your shipment by air or ocean freight to your closest port or even to your door, email us at galadirect.com for a quote. We work with reliable freight forwarders who can provide a range of forwarding services according to your needs.
- How long will delivery take?
- This does depend on the shipping method used and the destination, an estimated shipping time will be supplied when we quote. Stock items will be shipped within 7-10 days of confirmation of your cleared payment.
